Job Title – Volunteer Training Coordinator
Reports to – Volunteer Services Director
CASA of Los Angeles mobilizes community volunteers to serve as advocates for abused and neglected children in foster care. The organization envisions a Los Angeles where every child has an advocate and the opportunity to thrive. CASA of Los Angeles is on a path over the next five years to expand services to vulnerable children in foster care so that it provides services to a meaningful number of the 30,000 children in the dependency court system every year.
Key to these efforts is growth in the number of volunteers trained each year, the number who stay active in a year, and in revenue raised from community partners and other donors.
Under the direction of the Volunteer Services Director, the Volunteer Training Coordinator will help support and coordinate efforts in its Training and Volunteer Relations Team to meet their goals in screening, training and supporting volunteers. The Training Coordinator will be a self-starter who is responsible for providing support including scheduling, coordinating and preparing for training classes, entering and maintaining database information, creating and maintaining paper files. The Training Coordinator will have a strong customer service orientation, be creative and resourceful and share the passion for CASA’s mission.
From Monday – Friday, the Volunteer Coordinator will work from CASA’s Monterey Park office at Edmund D. Edelman Children’s Court, 201 Centre Plaza Drive, Suite 1100, Monterey Park, CA 91754. Work is performed indoors in an office setting. Some weekend and evening work is required throughout the year as needed and at major events.
Duties and Responsibilities
- Provides information to volunteers and other visitors by answering questions and requests.
- Create a customer friendly climate in all aspects of working with volunteers.
- Create monthly volunteer newsletter, and other email communication to volunteers.
- Update social media sites in conjunction with development department as appropriate.
- Assist with the facilitation of volunteer committees for volunteer events.
Prospective Volunteer Interviews
- Review volunteer applications, coordinate the set-up of interviews with prospective volunteer advocates and non-advocates.
- Assist with interviews and provide feedback to Volunteer Services Director of potential candidates for advocate training.
- Facilitate candidates slotting into upcoming pre-service training class openings to organize minimum number trainees per class.
- Direct potential non-advocate volunteers to other volunteer roles within the organization or to other more appropriate organizations for volunteer work.
- Assist with volunteer trainings including: pre-service training, peer coordinator training, and monthly in-service training.
- Assist with all aspects of set up for volunteer training including: scheduling, coordination, preparation, set up and break down of space for volunteer-related training.
- Assist with planning and co-facilitating of pre-service trainings
- Assist with planning and co-facilitating of peer coordinator trainings
- Research and schedule opportunities for speakers and in-service presentations for volunteer/staff continuing education.
- Maintain a yearly calendar for monthly planned agency in-service training.
Volunteer Services Administrative
- Responsible for inputting accurate data in a timely manner into volunteer management databases.
- Create, maintain and update volunteer records in the database and volunteer files.
- Track volunteer applications, and monitor compliance requirements.
- Assist with policy and procedure updates as needed for department.
- Maintain supplies inventory for volunteer services by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.
- Bachelor’s degree in background applicable to organizational mission and role
- Minimum of 1-3 years of experience working with volunteers preferred.
- Experience with training and giving presentations, and strong ability to facilitate training and speak in front of large groups and willingness to build skills in this area.
- Exceptional oral and written communication skills
- Demonstrated customer service skills and attitude
- Ability to assist in planning and implementing events
- Experience in administrative general office assistance work
- Excellent organizational skills and ability to multi-task
- Ability to work in a multi-cultural environment
- High level of proficiency with MS Word, Excel, PowerPoint, Publisher and Adobe Acrobat
- Ability to work and make decisions independently and to be highly resourceful
- Ability to organize, set priorities, take initiative and exercise sound independent judgment within areas of responsibility and ability to manage a multi-project workload
- Able to work a variety of hours, including evening and weekends
- A valid California Driver’s License and current automobile insurance
- Ability to successfully pass a formal background check
- Willingness to travel throughout Los Angeles County
Experience in child welfare, juvenile law, non-profit or volunteer program management preferred.
How to Apply
Applicants should send a resume, salary requirements and cover letter outlining how they meet the specific requirements of the position to firstname.lastname@example.org.
Please note that the selected candidates will be required to submit to a full Livescan and background check.
CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.