Job Title – Quality Assurance Manager (Advocacy Program)

Reports to – Deputy Director

Organization Overview

CASA of Los Angeles mobilizes community volunteers to serve as advocates for abused and neglected children in foster care. The organization envisions a Los Angeles where every child has an advocate and the opportunity to thrive. CASA of Los Angeles is on a path over the next five years to expand services to vulnerable children in foster care so that it provides services to a meaningful number of the 30,000 children in the dependency court system every year.

Key to these efforts is growth in the number of volunteers trained each year, the number who stay active in a year, and in revenue raised from community partners and other donors.

Position Overview

The Quality Assurance Manager reports to the Deputy Director and is responsible for intake management, waitlist management, program data reporting, quality assurance and compliance, oversight and training, and documentation training for the Monterey Park and Antelope Valley advocacy programs, located at two program sites. This individual is responsible to ensure that documentation for advocacy work and supervision is carried out following a best practice case management approach. The QA Manager fields all matters (internal and external) related to referrals, intake and case assessment policies and procedures, match requests, waitlist questions/issues, and uses an electronic database to manage program data.

From Monday – Friday, the Senior Program Coordinator will work from CASA’s Monterey Park office at Edmund D. Edelman Children’s Court, 201 Centre Plaza Drive, Suite 1100, Monterey Park, CA 91754. Work is performed indoors in an office setting. Some weekend and evening work is required throughout the year as needed and at major events.

Duties and responsibilities

Intake Management (all sites):

  • Supervises case assessment procedures agency-wide, and ensures compliance.
  • Receives and processes referrals (per protocol) for the Monterey Park program.
  • Tracks referrals for the Antelope Valley program.
  • Initiates/manages case assessment assignments and monitors completion.
  • Conducts quality review of case assessments, provides feedback, and processes update forms, agency-wide.
  • Provides case assessment training to all staff.
  • Provides Program Manager and Regional Director with weekly compliance report re: late/incomplete assessments and issues with related documentation.

Waitlist Management (all sites):

  • Manages all aspects of the waitlist as per protocol.
  • Manages waitlist caseloads, enrollments, and dismissals using an electronic case management database.
  • Tracks and processes waitlist expirations.
  • Works with Program Manager to field, approve, and finalize case match requests.

Quality Assurance (all sites):

  • Reviews pre and post appointment documentation to ensure completeness, congruity, and appropriateness.
  • Reviews/approves case closures and outcomes.
  • Conducts monthly audit of participant records to ensure quality of all case work.
  • Provides feedback to managers/staff re: audit findings and develops corrective action plans.
  • Provides individual and/or group training as related to documentation, compliance, and quality improvement.

Program Reporting (all sites):

  • Develops Weekly Waitlist Report for Monterey Park and Antelope Valley programs, and submits to Program Manager, Regional Director, and Deputy Director.
  • Develops weekly QA Report for compliance related matters and submits to Program Manager, Regional Director, and Deputy Director.
  • Develops program forms and tracking logs.


  • Conducts internal surveillance/audits as related to program contracts and grants.
  • Generates findings reports and corrective action plans.
  • Develops policies and procedures and monitors/ensures compliance.
  • Develops and conducts QA/compliance related trainings as needed.

General Duties:

  • Other duties as assigned

Required Qualifications

  • Master’s degree in a human service discipline, social work, psychology, or related field.
  • Strong quality assurance management experience in the field of child welfare, juvenile law, non-profit and/or volunteer program management.
  • Knowledge of program operations, quality assurance and continuous quality improvement systems, and data management.
  • Experience with grants deliverables: private, federal, and state contracts.
  • Work EnvironmentIndividual will need to travel to multiple program sites

Direct reports


How to Apply

Applicants should send a resume, salary requirements and cover letter outlining how they meet the specific requirements of the position to Only applicants whose resumes are selected for an interview will be contacted.

Please note that the selected candidates will be required to submit to a full Livescan and background check.

CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.