Senior Program Coordinator, Monterey Park, Exempt Position

Reports to – Chief Operating Officer

Organization Overview

CASA of Los Angeles mobilizes community volunteers to serve as advocates for abused and neglected children in foster care. The organization envisions a Los Angeles where every child has an advocate and the opportunity to thrive. CASA of Los Angeles is on a path over the next five years to expand services to vulnerable children in foster care so that it provides services to a meaningful number of the 30,000 children in the dependency court system every year.

Key to these efforts is growth in the number of volunteers trained each year, the number who stay active in a year, and in revenue raised from community partners and other donors.

Position Overview

Under the direction of the Chief Operating Officer, the Senior Program Coordinator will coach and support CASA volunteers, ensuring the highest level of advocacy for the appointed children of each CASA.

From Monday – Friday, the Senior Program Coordinator will work from CASA’s Monterey Park office at Edmund D. Edelman Children’s Court, 201 Centre Plaza Drive, Suite 1100, Monterey Park, CA 91754. Work is performed indoors in an office setting. Some weekend and evening work is required throughout the year as needed and at major events.

Duties and responsibilities

  • Provide holistic and comprehensive volunteer management to an assigned group of CASA volunteers.
  • Coach and support assigned CASA volunteers through consultation, problem solving, feedback, guidance, evaluations, motivation, training and mentoring.
  • In depth knowledge of community resources available to children in foster care.
  • Experience working with children in crisis with previous hands on experience managing crisis situations.
  • Provide guidance on emerging issues and/or crisis to assigned CASAs and assist with development of case plans and provide feedback to related CASA.
  • Gather feedback on CASA’s performance via meetings or phone contacts with placement (foster parent, group home) social workers, attorneys etc.
  • Review, edit and submit CASA’s court reports in accordance with program procedures and provide guidance to the CASA where needed.
  • Provide support and guidance to CASAs prior to and during court hearings as needed.
  • Maintain updates on waitlisted children’s status. Facilitate matching with an advocate as soon as possible.
  • Follow identified protocol for appropriate level of involvement with the child.
  • Participate in training, assignment, and supervision of CASA Peer Coordinators assigned to new volunteers.
  • Participate in trainings of new volunteers during pre-service training as well as on going education training for current volunteers.
  • Facilitate Share and support groups for CASA’s to assist in peer oriented support and shared mission.
  • Travel required on an as-needed basis, including occasional evening and weekend work.
  • Provide tracking of metrics/deliverables for maintaining full caseload capacity of CASA and Peer Coordinators and children served
  • Provide tracking of metrics/deliverables toward all program initiatives as required by grants or general program coordination.
  • Other special projects as assigned.

Required Qualifications

  • Masters’ degree in the areas of human services, social work, psychology or a related field.
  • Experience in the field of child welfare.
  • At least 2 years experience in the area of volunteer management in a human service setting with experience working with our key populations, children 0-5, tweens, teenagers and transitional age youth.
  • Knowledge of the theory, principles and techniques of counseling with proven practical experience.
  • Deep understanding of the scope, nature and referral protocol for public sector and community-based agencies serving children, youth and families.
  • Understanding of the principles and practices of community agencies and community resources and their role in the treatment of at-risk children.
  • Understanding of the developmental, academic, social and emotional needs of the key populations (0-21 years).
  • Ability to work in a multi-cultural environment.
  • Highly proficient in MS Office and the ability to work with new systems.
  • Exceptional oral and written communication skills.
  • Excellent organizational skills and ability to multi-task

Preferred Qualifications

  • Experience in working with children 0-5 years old with knowledge of the current trends in the area of early childhood development.
  • Experience in working with transitional age youth with practical experience and knowledge in the principles, practices and current trends in this area.
  • Experience in “family finding” work.
  • Experience in special education.
  • Experience working with regional center eligible children.
  • Fluency in Spanish.

Direct reports

CASAs

How to Apply

Applicants should send a resume, salary requirements and cover letter outlining how they meet the specific requirements of the position to careers@casala.org.

Please note that the selected candidates will be required to submit to a full Livescan and background check.

CASA of Los Angeles is an Equal Opportunity Employer and is committed to fostering diversity within its staff.

CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.