Job Title – Advocacy Program Director
Reports to – Chief Executive Officer
CASA of Los Angeles mobilizes community volunteers to serve as advocates for abused and neglected children in foster care. The organization envisions a Los Angeles where every child has an advocate and the opportunity to thrive. CASA of Los Angeles is on a path over the next five years to expand services to vulnerable children in foster care so that it provides services to a meaningful number of the 30,000 children in the dependency court system every year.
Key to these efforts is growth in the number of volunteers trained each year, the number who stay active in a year, and in revenue raised from community partners and other donors.
The Advocacy Program Director reports to the CEO and provides leadership and consistency of program implementation for CASA/LA. The position is based in our Monterey Park office and supports the satellite offices in LA County. The Advocacy Director directly supervises the Advocacy Team Managers (currently 3), the Data/Reporting Manager and the Quality Assurance Manager. This individual will be dedicated to CASA’s mission and responsible for the overall success and outcomes of the advocacy program. The position will partner with the CEO and other Directors (Outreach and Training) to implement a long-term strategy to build capacity and growth of CASA/LA. The Advocacy Program Director will provide leadership of program implementation through the positive engagement, coordination, supervision, training, and coaching of staff and volunteers toward the provision of quality advocacy work. The advocacy framework is to be supported from a best practice approach in the child welfare field.
From Monday – Friday, the Advocacy Program Director will work from CASA’s Monterey Park office at Edmund D. Edelman Children’s Court, 201 Centre Plaza Drive, Suite 1100, Monterey Park, CA 91754. Work is performed indoors in an office setting. Some weekend and evening work is required throughout the year as needed and at major events.
- Recruit, interview and select well-qualified advocacy staff. Provide direction, supervision, training, coaching, and technical assistance to staff in order to ensure excellence in program outcomes. Set expectations, provide support and guidance, hold staff accountable, evaluate and oversee work-plans.
- Facilitate supervisory meetings with direct reports and regular team meetings/workgroups. Provide staff with regular feedback, annual reviews and identify and implement individual professional development plans.
- Co-facilitate inter-department team meetings as needed to ensure effective communication and collaboration between all Directors/Managers/Coordinators.
- Provide succinct and timely updates and reports on the status of advocacy program areas including successes and challenges as they occur, in meetings with the CEO, senior management team, and Board of Directors.
- Serve as member of CASA’s senior management team. Provide programmatic leadership and vision. Represent CASA at local/state/national meetings, task forces, and interagency trainings as assigned.
- Communicate with, collaborate with, and support volunteers (CASAs) and staff.
- Communicate and collaborate with other stakeholders to gain community support for the program and solicit input toward program quality improvement.
Duties and responsibilities
- Work with Advocacy Team Managers and Advocacy Supervisors to effectively engage and coach volunteers to be effective child advocates.
- Guide the continuing development of the CASA Peer Coordinator model that trains volunteers to coach and support other volunteers toward capacity growth.
- Coordinate the implementation and delivery of new initiatives that support the strategic direction of CASA. Develop and implement long-term goals and objectives.
- Provide consistent and quality reporting on program outcomes to be utilized for Board and grantor reports. Be fully knowledgeable of grant deliverables, track and provide quality assurance toward successful outcomes. Train and provide ongoing support to staff to ensure the delivery of service to advocates to ensure their delivery of service toward successful outcomes. Work with staff to set performance targets in accordance with grant requirements and organizational goals.
- Develop and coordinate annual training plan for staff in conjunction with Volunteer Services Director’s annual training plan for volunteers.
- Work with Data and Reporting Manager and Quality Assurance Manager to develop a program evaluation and quality assurance framework to assess the strengths of the programs and to identify areas for improvement; building evidence based, data driven program design.
- Coordinate, manage and provide training to staff on new program initiatives. Assist in facilitating staff in taking a lead role in carrying out program initiatives. Foster healthy working relationships within the team and across CASA/LA.
- Implement agency volunteer surveys and volunteer evaluations as well as other feedback mechanisms to drive program improvement, excellent customer service, and overall program design.
- Ensure that staff and volunteers utilize the database case management system (ETO) in accordance with policies and procedures. Create and monitor effective system of ongoing quality assurance for electronic charts and staff and volunteer accountability to basic standards.
- Create and update, as needed, program policies, procedures and protocols for program manuals, and staff and volunteer handbooks.
- Ensure that program activities are implemented within the policies and procedures of the organization and are compliant with AOC, National CASA and California CASA standards.
- Other duties as assigned
- Master’s degree or higher in a human service discipline, social work, psychology, law, or related field.
- Strong management experience with staff and volunteers. Experience in change management a plus.
- Minimum of ten years’ experience in the field of child welfare, juvenile law and/or volunteer program management. Prefer progressive leadership experience with a non-profit focused on children and youth.
- Ability to provide best practice guidance from a bio-psycho-social perspective in assisting advocates in their work on cases.
- Experience with advocacy work, campaigns, outreach, public education and communications.
- Knowledge of program operations, quality assurance and continuous quality improvement systems and data management.
- Ability to think strategically and establish goals and priorities that will be included in a multi-year work-plan for the program.
- Knowledge of federal, state, and California agencies relating to foster care and juvenile court system.
- Multi-cultural fluency; demonstrable desire and capacity to reach underserved populations.
- Experience with grants management: private, federal, and state contracts.
- General understanding of budgeting and accounting.
How to Apply
Applicants should send a resume, salary requirements and cover letter outlining how they meet the specific requirements of the position to Olivia@experteffect.com. Only applicants whose resumes are selected for an interview will be contacted.
Please note that the selected candidates will be required to submit to a full Livescan and background check.
CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.