Job Title: Evaluation and Reporting Manager
Reports to: CEO
Employment status: Exempt
CASA of Los Angeles mobilizes community volunteers to advocate for children who have experienced abuse and neglect. The organization envisions a Los Angeles in which every child in the child welfare system has an advocate and the opportunity to thrive. CASA of Los Angeles is on a path over the next five years to expand services to children in LA County’s child welfare system so that it provides services to a meaningful number of children in the dependency court system every year.
Under the direction of the CEO, the Evaluation and Reporting Manager manages and directs the planning and assigns evaluation and research projects.
The individual must possess working knowledge of social science research and evaluation methods, statistics, and data processing techniques. Ability to communicate, both in writing and orally, technical information in a way that is understandable to people without technical training. Demonstrated ability to work effectively with staff across departments. Knowledge of quality management and systems thinking are highly desirable. The individual must also possess a positive, kind demeanor necessary to building positive interpersonal relationships with CASA volunteers, staff, and stakeholders.
Evaluation, Research and Monitoring
- Work with leadership to develop process and outcomes evaluation plans to help document successes and identify areas for growth and development.
- Review, design and consolidate (as needed) all current data collection tools and practices for measuring impact to ensure cohesive, consistent, high quality data collection and analysis
- Coach and support the department teams to use evaluation to drive results
- Work with staff to develop performance goals, develop and monitor data collection and quality, and ensure that reliable data is available annually.
- Contribute to strong evaluation and impact planning perspectives to all strategy development, grant-making and initiative reviews, and application discussions
- Manage and mentor data coordinator/analyst in supporting program evaluation needs
- Guide the identification and development of strategies to fill gaps in CASA/LA programming
- Provide strategic analysis and recommendations to support Board and executive management’s decision-making and resolution of strategic issues
- Manage strategy, learning and impact strategies, practices, activities, and staff in a way that results in improved impact
- Develop internal processes to ensure ongoing learning by researching trends in evaluation in major organizational areas in order to provide strategic feedback
- Synthesize and disseminate learnings and insights from research and evaluation to all departments – thought leadership, development, programs – within the organization as part of a knowledge management strategy
- Create story and data-driven reports that integrate impact evaluation and illuminate key findings to power communications and improve program design
- Partner with marketing (and other relevant) department to ensure that accurate and compelling data is integrated into key communications messages
Advocacy Systems Management
- Manage and monitor Effort to Outcomes to assure aligned with organizational needs and working effectively and accurately
- Work with IT Specialist to assure advocacy systems are aligned with organizational needs and performing optimally
- Behave in accordance with all competencies required of a leader that demonstrate the following:
- Actively listens to concerns and exhibits patience even if in disagreement
- Responds and communicates constructively and positively to others and their opinions with a collaborative and non-judgmental approach
- Conveys the point of the discussion clearly, providing supporting information
- Effectively cascades information to the team and actively inquires their opinions and input
- Exhibit emotional control during all encounters whether in agreement or not and while taking difficult stands
- Proactively takes responsibility for self and team.
- Builds professional, positive, and respectful relationships
- Adapts leadership style to build engagement based on individual needs of team rather than using a ‘one style fits all’ approach
- Exemplifies leadership skills that proactively address and exceed internal and external needs/expectations
- Fosters an environment where decisions and actions are always made with the volunteer in mind.
- Supervises two FTE (full-time) employees: IT Coordinator, and Research/Eval Coordinator
- Serve as a thought leader in research and evaluation presenting at conferences and developing relationships with leaders in the field
- Represent CASA/LA at local and regional nonprofit events
- Promote a culture of reflection, learning, and data-based decision making
- Bachelor’s degree in social sciences field such as Psychology, Sociology or a related field
- 5+ years in program evaluation and research work including experience and working knowledge of qualitative and quantitative data collection, quality control and analysis
- Experience with data visualization methods and practices
- Skilled in report writing and oral communication, including public speaking
- Strong interpersonal skills required.
- Working knowledge of Microsoft Word and Excel, and Survey Monkey
- Experience with graphic design software a plus
- Experience with Efforts to Outcomes or other data management systems a plus
- Nonprofit, child welfare experience a plus
Physical/Mental Requirements and Work Environment
- The CASA office is an open office layout. Candidates will be working in a shared space with varying levels of noise and foot traffic.
- Office environment consists of moderate fluctuations in air temperature.
- Physical requirements include standing, bending, reaching, sitting, grasping, fingering, repetitive motion both hands/feet, and walking. Lifting requirement is up to 20 lbs.
How to Apply
Applicants should send a resume and cover letter to firstname.lastname@example.org. Only applicants whose resumes are selected for an interview will be contacted.
CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.