Job Title – Program Assistant (Volunteer Services Department)

Reports to – Volunteer Services Director

Organization Overview

CASA of Los Angeles mobilizes community volunteers to serve as advocates for abused and neglected children in foster care. The organization envisions a Los Angeles where every child has an advocate and the opportunity to thrive. CASA of Los Angeles is on a path over the next five years to expand services to vulnerable children in foster care so that it provides services to a meaningful number of the 30,000 children in the dependency court system every year.

Key to these efforts is growth in the number of volunteers trained each year, the number who stay active in a year, and in revenue raised from community partners and other donors.

Position Overview

The Program Assistant (Volunteer Services), will report to the Director of Volunteer Services, and provide administrative assistance to volunteer services department.

From Monday – Friday, the Senior Program Coordinator will work from CASA’s Monterey Park office at Edmund D. Edelman Children’s Court, 201 Centre Plaza Drive, Suite 1100, Monterey Park, CA 91754. Work is performed indoors in an office setting. Some weekend and evening work is required throughout the year as needed and at major events.

Duties and responsibilities

  • Make initial contact with potential new volunteers and set up interviews.
  • Maintain interview schedule and coordinate interviewers (staff and volunteers).
  • Maintain minimum required interview slots per day for new volunteers to minimize timeframe from application to interview.
  • Document interview follow-up, confirm interviews, send out reminders, create packets, conduct interviews, and document post interview follow-up.
  • Creates volunteer e-Newsletter (CASA Buzz) weekly including:  updating mailing list, coordination with webmaster for updates on website, and newsletter content.
  • Assist with in-service coordination for volunteers, including updating training section in weekly e-newsletter, sending out flyers and reminders, updating website.
  • Assists in coordination of pre-service training for volunteers including, enrollment and registration through website, completing check requests for training payment, creating new users on exchange, writing thank you notes, completing live-scan check reimbursement forms for volunteers.
  • Complete documents for background checks on prospective new volunteers including, MSOPR, Social Security, NLI, out of state, and Drivers License/proof of insurance.
  • Maintain all above documentation in ETO database
  • Review documentation in ETO for department and maintain regular quality assurance checks to ensure accurate data and reporting.
  • Cross train to provide back up to Program Assistant (Advocacy Program Department).
  • Other duties as assigned

Required Qualifications

  • AA or BA degree
  • Strong customer service skills and front office reception ability.
  • Strong detail orientation, organizational and administrative skills.
  • Work experience in non-profit social service organizations.
  • Strong computer skills and ability to work easily in database systems.
  • Proficient in MS Word, Outlook, Excel and PowerPoint.
  • Ability to work independently with minimum supervision carrying out daily duties.
  • Excellent organizational skills and ability to multi-task.
  • Ability to pass a Livescan background check.


Direct reports


How to Apply

Applicants should send a resume, salary requirements and cover letter outlining how they meet the specific requirements of the position to Betsy@experteffect.com.

Please note that the selected candidates will be required to submit to a full Livescan and background check.

CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.