Job Title – Volunteer Coordinator

Reports to – Director of Training and Volunteer Relations

Organization Overview

CASA of Los Angeles mobilizes community volunteers to advocate for children who have experienced abuse and neglect. The organization envisions a Los Angeles in which every child in the child welfare system has an advocate and the opportunity to thrive. CASA of Los Angeles is on a path over the next five years to expand services to children in LA County’s child welfare system so that it provides services to a meaningful number of the 30,000 children in the dependency court system every year.

Key to these efforts is growth in the number of volunteers trained each year, the number who stay active in a year, and in revenue raised from community partners and other donors.

Position Overview

The Volunteer Coordinator (volunteer services), will report to the Director of Training and Volunteer Relations, and provide administrative assistance to the Volunteer Services Department.

From Monday – Friday, the Volunteer Coordinator will work from CASA/LA’s Monterey Park office at Edmund D. Edelman Children’s Court, 201 Centre Plaza Drive, Suite 1100, Monterey Park, CA 91754. Work is performed indoors in an office setting. Some weekend and evening work is required throughout the year as needed.

Duties and Responsibilities

  • Schedule and maintain calendar for all applicants and interviewers (staff and volunteers).
  • Coordinate all administrative processes for volunteers and applicants from interviewing through training, including all calendar management via database system.
  • Support training specialists.
  • Process reference checks for volunteer applicants, and document in ETO (case management system).
  • Review documentation in ETO for department and maintain regular quality assurance checks to ensure accurate data and reporting.
  • Assist with in-service coordination for volunteers, including updating training section in monthly e-newsletter, sending out flyers and reminders, updating website.
  • Create volunteer e-newsletter (CASA Buzz) monthly including: updating mailing list, coordination with webmaster for updates on website, and newsletter content.
  • Orients volunteers on shelter care and court observation.
  • Provides great customer service to volunteers and visitors.
  • Other duties as assigned.

Required Qualifications

  • Strong customer service and front office skills.
  • Exceptional attention to detail, organizational and administrative skills.
  • One year of administrative experience.
  • Strong computer skills using Microsoft Office Suite and SharePoint, including, but not limited to, Outlook, Word, and Excel and the ability to use database systems and website.
  • Prefer experience using WordPress, Efforts to Outcomes, TimeTap, Moodle and Litmos.
  • Ability to work independently with minimum supervision carrying out daily duties.
  • Ability to work in an open office environment with interruptions and inadvertent noises from employees and visitors.
  • Must be able to pass a live scan.
  • Prefer experience working with volunteers.

How to Apply

Applicants should send a resume and cover letter, outlining how they meet the specific requirements of the position, to careers@casala.org.  Only applicants whose resumes are selected for an interview will be contacted.

Please note that the selected candidates will be required to submit to a full live scan and background check.

CASA of Los Angeles is an equal opportunity employer and is committed to fostering diversity within its staff.

CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.